Regrettably, it sometimes happens that a product cannot be delivered due to a number of reasons:
- the product has already been sold
- the stock does not add up
- the product is not available
We do our utmost to avoid the above circumstances. When we cannot immediately deliver a product you ordered, we will contact one of our other shops or the supplier. If the other shops or the supplier cannot deliver that product either, we will inform you about this situation as soon as possible and will refund your purchase amount. We will also inform you about any alternative products that might interest you instead.

Placing an order in De Skihut web shop is an easy and quick process. Our order process consists of a number of steps. We will ask you to fill out your data, the delivery address and to select you preferred payment method.
Your order is only final once you have paid for it.

We recommend that you send the parcel. Registered and / or insured to us This gives you the assurance that the package has arrived with us. If the package lost if PostNL, you will receive PostNL your cash back. The Skihut is not liable for packages that have lost and are not registered or insured mail.

Once we have received and processed your returned order, you will receive a confirmation e-mail stating that we have received your order. Depending on your selected payment method, we will refund the purchase amount as soon as possible. We strive to refund iDEAL payments within 5 business days, refunds for credit card payments will shown on your credit card overview after 30 days on average.

You obviously should not receive the wrong product. If you do, please send an e-mail specifying the problem to [email protected] . We will find a suitable solution together for you to exchange the product.

It sometimes takes a while before your receive an order confirmation. If you would like to receive a confirmation that your order was placed successfully, please send an e-mail to [email protected] . We will then sort out whether your order came through. You can also view previously placed orders in your account.

That is unfortunately not possible.

Your order will be accompanied by a return form. If you are unhappy with your purchase, you can inform us about this by sending an e-mail to [email protected] . The return form must be filled out completely and added to your order so that we can handle this matter as soon as possible following receipt of your returned order.

You can return your order to:
De Skihut Web hop
Treilerweg 49a
2583 DB Den Haag

When we have received your returned order, we will replace the product (if possible) by the product you would like.

Your order will be accompanied by a return form. If you are unhappy with your purchase, you can inform us about this by sending an e-mail to [email protected] . The return form must be filled out completely and added to your order so that we can handle this matter as soon as possible following receipt of your returned order.

You can return your order to:
De Skihut Webshop
Treilerweg 49a
2583 DB Den Haag
Nederland

We will refund the purchase amount as soon as possible once we have received your returned order.

If you are unhappy with a product you ordered, your purchase amount will be refunded as soon as your order has been returned to us.

You can pay with MasterCard and Visa.

De Skihut is legally obliged to offer you the opportunity to return the product you purchased through the web shop and to refund your purchase amount. When you purchase a product in the actual shop, we offer you a claim voucher when you return your purchase, because you have been able to inspect the product in the shop before purchasing it.

De Skihut works together with an intermediate party who processes all payments. When we submit a request to refund the purchase amount to you, Ogone will include this payment in the current payout batch. Payout batches are paid out once a week. That may be the reason why it takes 7 business days before you receive your refund.

You can pay with Visa, MasterCard, and PayPal in De Skihut web shop.

For Belgium you can use the following payment options: Bankcontact, Mistercash, Giropay, Inge Homepay, Cbc online, KBC Online, Belfius en Prepay.

For Germany you can Use Sofort überweisung.

Our adress is:

Skihut Webshop
Treilerweg 49a
2583 DB Den Haag
The Netherlands

You can return your order within 14 days of receipt. Saves you this be not? Send an email to [email protected]. When we ship your order without giving a reason received late, we will return it to you.

De Skihut applies two types of offers. We have general offers and discounts that apply in all shops and in the web shop. We also have web shop-only offers and discounts that only apply to web shop purchases. The product you selected can unfortunately not be purchased in the shop at the same price as featured in the web shop.

It is possible to collect your order in one of our shops. You will receive a message when your order is ready for collection. We strive to have your order ready for collection within 5 business days.

It is possible to have your order delivered at another address. You can change the delivery address into any address you like during the order process.

We ship our packages with PostNL

You obviously should not receive a defective product. If you do, please send an e-mail specifying the problem to [email protected] . We will find a suitable solution together for you to replace the product.

DHL delivers packages from Monday till Saturday. De Skihut currently ships out orders on a daily basis.

De Skihut strives for a delivery time of no more than 3 business days. This delivery time may be exceeded during the high season. We will naturally inform you if this would be the case.

De Skihut a shop in the Netherlands

De Skihut Scheveningen
Vissershavenweg 55t
2583 DB Scheveningen

If you cannot find an answer to your question on the website, we advise you to contact us by e-mail or phone. We will answer your question as soon as possible.


Send an e-mail to: [email protected] or call +31 (0)70 355 49 00

Monday from 1:00 p.m. – 5:00 p.m. and Tuesday, Wednesday, Thursday, Friday from 10:00 a.m. – 5:00 p.m.

You can contact us by e-mail or telephone.
[email protected]

or

+31 (0)70 355 49 00

You can always edit your data. Please log into your account by clicking “log in”. Once you have entered your login data, you will be directed to your account. You can edit your data on this page.

Your data are only used by De Skihut and are not disclosed to other parties. We use your data to handle your orders. Twice a year, we will also send you a mailing by post to keep you informed about major campaigns launched by De Skihut. If you have also subscribed to our newsletter, we will send our newsletter to your e-mail address.

Our ski department in Scheveningen is run by very experienced employees who can advise you which skis or which snowboard would be the best choice for you. We are unfortunately unable to advise you online, that is why we advise customers who are unsure about which skis or snowboard they should purchase to come to our physical shops.

When you have purchased your skis or snowboard in our physical shop, our staff will see to it that the purchased product is correctly adjusted, depending on your weight and the shoes you wear. This will enable you to get the most out of your purchase and will also minimise certain risks such as falling. That is a service that we cannot offer you when you purchase your skis or snowboard in our web shop. This is why De Skihut cannot be held liable for any consequences as a result of (an) inadequately adjusted skis or snowboard purchased through the web shop.